Online shop PRIMADONABOUTIQUE.COM return policy

The return of Items that are in suitable condition, in accordance with the Civil Code of the Republic of Lithuania and Resolution of the Government of the Republic of Lithuania on the Approval of the Regulations of Retail Trade( 22/07/2014) and the Regulations of Retail Trade.

In the case of concluding the Contract of Purchase-Sale (hereinafter Contract)by the Consumer via electronic means (a distance contract) and thus not being able before concluding the contract to take advantage of the right conferred by the law to inspect the items and to assess service qualities, he/ she has the right to cancel Contract of Purchase-Sale, notifying in writing the buyer within 14( fourteen) days of the item delivery date. If a Buyer under one Contract purchased several items, he/ she has the right either to refuse all items which have been purchased under one Contract or just some of the items purchased under one Contract. A specified 14 (fourteen) day period for written request submission shall run from the day of the delivery to the buyer or his/ her approved representative and a longer time will not be set or any how related to product delivery or return to the Seller or any other person because of the reasons that the Seller is not responsible for.

Purchased Products that are in suitable condition can be returned within 14 days of your order date if* :

  • a return is in the original packaking;
  • a return is not used or damaged;
  • a return is in the same state that it was sold (any labels or tags must remain intact, protective films and bags should not be removed,etc.);
  • a return set is complete;
  • a buyer presents proof of purchase.

(*timing starts from a day costumer received good/goods and cannot be extended)

All returns please send to the following address:Druskininkų g. 3A, DRUSKININKAI. The buyer who returns products is responsible for:

  • item packaging;
  • item delivery (except for the cases when the wrong item was received).

We may refuse to accept a return if an item or its package has been altered, which was not necessary in order to check the item, including damaged labels, broken protective films and damaging of transparent packaging, which would not have prevented a buyer from inspecting the product.

If quality of an item package is not good enough that it can be sold for the same price later without infringing another Buyer’s of this product rights to buy new and unused item , such items may be returned only by mutual consent (e.g.: if the buyer agrees to pay the seller the adequate amount for loss in value of the item).

In case of returning an item purchased from online shop we will ask you to present a completed returns form with a detailed information including order number, date, product name, price, delivery date. You will have to provide an account for a refund.

RETURNS FORM

DOWNLOAD / PRINT

We undertake to reinburse to you all payments received from you within 14 days, excluding the period of time, during which our staff will determine and assess if an Item is in suitable condition, i.e if there is no damaging or if the serial number of a purchased item matches the serial number of a return, etc.

If buying an item you were given a discount for your order and you returned only part of the items purchased by one order, we may deduct the amount of the discount from refund.

In case when a consumer concludes contract of purchase-sale in the Seller‘s shopping showroom and can take advantage of right conferred by the law to inspect the items and assess service qualities , his/ her request for returning an item of appropriate quality for the reasons stated in Article 6.362 of the Civil Code can be satisfied only if a Seller agrees to accept the items.

Return of a faulty or defective item and in any other cases , in accordance with the Civil Code of the Republic of Lithuania and Resolution of the Government of the Republic of Lithuania on the Approval of the Regulations of Retail Trade( 22/07/2014) and the Regulations of Retail Trade.

If a reason for a return is a purchase of a defective item we undertake to replace a defective item to appropriate quality item at our expenses or we may offer a refund after it is confirmed that the item is defective because of a manufacturer, i.e the buyer is not responsible for any damaging as a result of inappropriate handling with an item and serial numbers of purchased and return item are matching, etc.

Important information: We cannot refund the cost of delivery while returning the item.

Returns email:

returns@primadonaboutique.com

Returns address:

Druskininkai
Druskininkų g. 3A
Mob.tel.: +370 662 37057